FACTS YOU SHOULD KNOW UTILIZING YOUR BILL PAY SYSTEM AT YOUR BANK
TO REMIT ASSOCIATION DUES.
THE USE OF BILL PAY SYSTEMS
CONTINUES TO RISE HOWEVER, THERE ARE SOME FACTS YOU MAY NOT BE AWARE OF
CONSEQUENTLY, WE HAVE OUTLINED SOME OF THE MOST COMMON MISTAKES MADE EXERCISING
THIS PAYMENT FORM AND HOW YOU CAN AVOID RETURNED PAYMENTS AND EMBARASSING
1. Physical checks are created
and mailed at the time the funds are withdrawn from your account. Once
this withdrawal is made and a check created, it can take up to 7 business
days for it to reach our processing center.
2. There are specific property
codes and account numbers that are listed on your payment coupon that must
be reflected on your bill payment check. Without these codes, our processing
center will be unable to process your payment correctly resulting in the
payment being returned.
3. Payments with insufficient
property and homeowner account information will be returned within 24 hours
of receipt to the bill pay provider. Please keep in mind that your bank
may or may not be the issuer of the check. Many of the financial institutions
in the US contract this service out and it may take several weeks to receive
this credit back into your account.
PLEASE REVIEW THE INFORMATION
BELOW TO INSURE YOU INCLUDE ALL OF THE CORRECT PROPERTY AND ACCOUNT NUMBER
INFORMATION FOR YOUR HOME. IF YOU MAKE PAYMENTS ON MULTIPLE PROPERTIES,
PLEASE SEND SEPARATE PAYMENTS OUTLINING ALL OF THE CORRECT PROPERTY CODES
AND ACCOUNT NUMBERS.
EACH PROPERTY WE MANAGE IS
ASSIGNED A SPECIFIC CODE AS WELL AS THE ASSIGNMENT OF AN ACCOUNT NUMBER
FOR YOUR HOME. WE HAVE CREATED A SAMPLE COUPON AND OUTLINED WHERE THE PROPERTY
CODE AND ACCOUNT NUMBER IS PRINTED ON YOUR COUPON. PLEASE USE YOUR
COUPON INFORMATION TO COMPLETE YOUR BANKíS BILL PAYMENT PROCESS, ALLOWING
US TO CREDIT YOUR PAYMENT CORRECTLY THE FIRST TIME.
THANK YOU FOR TAKING THE
TIME TO REVIEW THIS IMPORTANT INFORMATION AND INSURING YOUR BILL PAYMENT
INFORMATION IS CORRECT.
1. Insure you make your payment
payable to your associationís full name. See section No. 4
2. Your account number should
be entered as (Example) 1234-CAB-1234567. As in No. 1, 2, 3.
3. Set your payment
to initiate 10 days prior to the due date. This will insure proper credit.